What Vacation Rental Guests Really Want: A Host's Ultimate Checklist

In today’s competitive vacation rental market, knowing what your guests need and expect isn’t just a bonus—it’s the key to being a successful host. When you understand what travelers are looking for, it’s much easier to go above and beyond, get positive reviews, and build a reputation as an outstanding host.

This post is my simple checklist for hosts who want to improve their guest experience. Whether you’re new to hosting or just looking to take things to the next level, this guide can help you create a stay that guests won’t stop talking about.

Understanding What Guest Want

The vacation rental market has changed a lot. Guests don’t just care about price and location anymore. Their preferences can be very specific. Families might want a safe and spacious home, couples may look for privacy and romance, and solo travelers might need strong Wi-Fi for work. The better you know your audience, the better you can meet their needs.

Take a close look at what makes your property special. Is it a great spot for a family beach trip? Or does it have the cozy charm that couples love for a weekend getaway? When your space feels like it was designed just for them, guests notice—and they’ll appreciate it.

What Makes Guests Happy

To create great experiences, focus on these three areas: amenities, cleanliness, and location.

1. Amenities

Guests expect the basics, but little extras can take their stay to the next level.

• Must-haves: Wi-Fi, kitchen basics, and toiletries are non-negotiable.

• Comfort items: Quality bedding, good heating or cooling, and comfy seating can make your place feel like home—or even better.

• Luxury touches: A hot tub, fireplace, or coffee bar can really impress your guests. Even small extras like smart TVs can make a big difference.

2. Cleanliness and Maintenance

Cleanliness is a huge deal. A spotless home is expected, and reviews often depend on it. Pay special attention to things guests touch often, like doorknobs, remotes, and countertops. Regular deep cleaning is also important to keep the space feeling fresh.

Don’t overlook maintenance, either. Guests don’t want to deal with broken appliances or leaky faucets. Keep up with routine checks to avoid issues before they happen.

3. Location and Accessibility

Your location is a major selling point, so show it off! Share a guide with nearby attractions, restaurants, and transit options. If your property is harder to find, give guests clear directions to make their arrival stress-free.

Also, think about accessibility. Can guests with mobility issues easily get around your property? Features like ramps, wide doorways, or grab bars in the bathroom can make a big difference.

Communicating with Guests

Good communication sets you apart. It shows guests you care and helps avoid unnecessary stress.

• Before they arrive: Send clear instructions for check-in, parking, and house rules. A personal note with local recommendations can create a warm and welcoming vibe.

• During their stay: Let guests know you’re available if they need anything, but don’t intrude. It’s a good idea to set a response time (like “I’ll reply within two hours”) so they know what to expect.

Thoughtful Touches Go a Long Way

Little gestures can make a big impression. A welcome basket with snacks or a handwritten note shows that you care. Guests love feeling like they’re more than just a booking.

If you know your area well, share tips that guests won’t find online. Recommend your favorite coffee shop, a hidden hiking trail, or a cool local spot. These personal touches make staying at your rental feel unique and special.

Listening and Improving

Taking feedback seriously is one of the smartest things you can do. It shows guests that their opinions matter and gives you ideas to make your place even better.

Encourage reviews and ask guests for feedback after their stay. If you notice the same issue coming up in reviews—like missing kitchen items or a noisy neighbor—fix it as soon as possible. Guests appreciate a host who listens and takes action.

Final Thoughts

Being a great host doesn’t mean being perfect. It’s about being thoughtful and prepared. When you focus on what your guests need—whether it’s clean spaces, great amenities, or good communication—you create a stay they’ll always remember.

Hosting is a journey, and there’s always room to grow. Keep learning, stay on top of trends, and don’t stop adding those personal touches that make each visit unforgettable.

Stay Inspired

Have any tips for creating an amazing guest experience? I’d love to hear them. Share your ideas in the comments and let’s keep inspiring each other!

And don’t forget to check out our other blogs for more hosting tips and tricks. Let’s keep raising the bar together.