Start with the request and the applicable guidance.
Review the property pet policy, insurance and relevant community conditions for ordinary pets. Assistance-animal requests require consideration under the applicable fair-housing rules and should not automatically be processed as ordinary pet requests.
Use an appropriate communication and documentation process. Avoid collecting unnecessary disability details or imposing a standard pet charge without reviewing its applicability.
Use California CRD assistance-animal resources alongside the property-specific Pomona rental arrangements.
Questions for the operating process
Handle the request carefully
- 1
Identify the type of request
Receive it without making assumptions about a person or animal.
- 2
Review the applicable process
Check fair-housing guidance and obtain appropriate help for unresolved questions.
- 3
Document the arrangement
Communicate the outcome and property care expectations accurately.
Make the next step clear.
Use these prompts to organize the decisions and responsibilities for your home. Keep sensitive applicant and tenant information in the appropriate secure system.
Your action checklist.
Use California CRD assistance-animal resources alongside the property-specific Pomona rental arrangements.
A few things worth asking.
Can I label every animal as a pet?+
Review assistance-animal and accommodation guidance before applying ordinary pet policies.
Should I demand a full medical history?+
Use only information appropriate to the applicable accommodation process; avoid unnecessary sensitive records.