The application process should be understandable before it starts.
Explain the available home, lawful screening criteria, required information, applicable charges and the sequence for submitting an application. Review current screening-fee and processing requirements before collecting a fee.
Collect only what is needed through an appropriate secure channel. Separate a visitor inquiry from a completed application, and control who can view or retain the documents.
Check both California application guidance and the Pomona property requirements when preparing the leasing process.
Application process essentials
Build a repeatable process
- 1
Review the policy
Confirm lawful criteria, fee handling and communication requirements.
- 2
Collect consistently
Use the same required process and document missing items neutrally.
- 3
Close the record
Record the outcome and follow the applicable retention and notice process.
Make the next step clear.
Use these prompts to organize the decisions and responsibilities for your home. Keep sensitive applicant and tenant information in the appropriate secure system.
Your action checklist.
Check both California application guidance and the Pomona property requirements when preparing the leasing process.
A few things worth asking.
Should I ask people to text identity documents?+
Choose an appropriate secure intake method and limit access rather than casually circulating sensitive files.
Is an inquiry the same as an application?+
Track them separately. An inquiry does not establish that required application information has been submitted.